Effective date: 13/03/2026
Last updated: 13/03/2026

1. Who we are

EnerFour Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our services.

Data controller: EnerFour Ltd
Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
 

2. The personal data we collect

We may collect and process the following types of personal data:

Contact information – name, email address, telephone number, company, job title

Enquiry information – details submitted via contact forms or correspondence

Business information – details relevant to service delivery or project engagement

Technical data – IP address, browser type, device, operating system

Usage data – how you interact with our website

Marketing preferences – your communication preferences

3. How we collect your data

We collect data through:

Website contact forms and enquiries

Direct communication (email, phone, meetings)

Engagement during project delivery or business development

Automated technologies such as cookies and analytics tools

Publicly available professional sources where appropriate

4. How we use your data

We use your personal data to:

Respond to enquiries and provide information about EnerFour services

Deliver building performance, smart technology, metering, and HNTAS consultancy services

Support project delivery, reporting, and client communication

Improve our website, services, and user experience

Analyse website usage and performance

Send relevant business communications (where lawful)

Meet legal and regulatory obligations

5. Lawful basis for processing

We process personal data under the following lawful bases:

Legitimate interests – to operate and improve our services and business relationships

Contractual necessity – where processing is required to deliver services

Consent – for specific activities such as marketing communications

Legal obligation – to comply with applicable laws and regulations

6. Cookies and analytics

Our website may use cookies and similar technologies to:

Ensure the website functions correctly

Understand how users interact with the site

Improve performance and user experience

We may use analytics tools (such as Google Analytics) to collect anonymised usage data.

Non-essential cookies will only be used where you have provided consent via our cookie banner.

You can manage your preferences at any time through your browser settings or our cookie controls.

7. How we share your data

We may share personal data with trusted third parties, including:

IT and hosting providers

Analytics and software platform providers

Professional advisers (legal, regulatory, insurance)

Delivery partners and supply chain organisations supporting EnerFour services

Clients, where required for project delivery

Regulatory or government bodies, where legally required

All third parties are required to process data securely and in accordance with applicable laws.

8. International data transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place in line with UK data protection requirements.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Duration of client relationships

Legal, contractual, and regulatory requirements

Business and operational needs

10. Your rights

You have rights under UK data protection law, including:

Access to your personal data

Correction of inaccurate data

Erasure of your data (where applicable)

Restriction or objection to processing

Data portability

Withdrawal of consent

To exercise your rights, please contact us using the details below.

11. Data security

EnerFour takes appropriate technical and organisational measures to protect personal data, including secure systems, controlled access, and data governance processes aligned to our operational and compliance frameworks.

12. Third-party links

Our website may contain links to external websites. We are not responsible for their privacy practices.

13. Complaints

If you have concerns about how your data is handled, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk

14. Updates to this policy

We may update this Privacy Policy periodically. Updates will be published on this page.